Program Services Specialist
Department: Tutoring/Writing Center

(Position Number: CL0203)

Internal Posting Closing Date: Friday May 24, 2024

• Please note that internal applications that meet all eligibility requirements as per CSEA bargaining agreement, article 12, and are received by Friday, May 24, 2024, at 5:00pm will be considered and reviewed. If the position is filled by an internal candidate, the external applications will not be considered. All candidates will be informed of any status updates.

Full-Time 12-month Position (1.0 FTE)

40 hours per week plus benefits
Classified Salary Schedule, Track 14
(Currently: $27.77 - $34.43 per hour)

About Gavilan:
Located in the heart of California between San Jose and Monterey, Gavilan College’s main campus in Gilroy serves a diverse student population in a beautiful, park-like setting. In addition, we have campus centers located in Hollister, San Martin, and South San Jose, which offer students a variety of courses and programs. Our community recently voted to pass Measure X, a bond to renovate the main campus and build a full-service campus in Hollister. Gavilan is proud to meet the needs of our growing community, offering high-quality education in more than 70 transfer-related fields and over 30 industry-relevant career pathways; In 2023, we awarded over 1,200 Associate Degrees/career education certificates.

Gavilan College, a Hispanic Serving Institution with a 60% Latinx student population, is committed to achieving educational equity for all students. We work to provide students with a rich and relevant learning experience that emphasizes student engagement in and out of the classroom, encouraging students of all ethnic and socioeconomic backgrounds to realize their goals and become socially responsible leaders. When you join our team at Gavilan College, you will become part of an innovative and equity-focused community that approaches higher education as a matter of social justice, requiring broad collaboration among faculty, staff, administration, students, and community partners.

Gavilan College fosters justice, equity, diversity, and inclusion through its Principles of Community. As a member of the Gavilan College community, you will join us in valuing the worth and dignity of every person, the pursuit of truth, devotion to excellence, and the principles of democratic citizenship. All Gavilan
employees strive to maintain these ideals in an environment of inclusiveness and mutual respect. We live these shared Principles of Community and work collaboratively to serve as a model of an exemplary, student-centered community-serving college.

Ideal Candidate:

Gavilan College is committed to recruiting individuals that embody our Principles of Community by:

• actively demonstrating a commitment to embracing and celebrating diversity;
• committing to collaboration, effective communication and the development of strong working relationships;

The ideal candidate for this position is an equity-minded individual who understands the importance of holding ourselves accountable for closing equity gaps and engaging in equitable practices. Gavilan strives to attract candidates who view the elimination of inequities as an individual and collective responsibility and who are able to reframe inequities as a problem of practice. The ideal candidate understands the mission and purpose of the Tutoring and Writing Center and demonstrates a commitment to student-centered practices, effective cross campus collaboration, purposeful service to the community and culturally responsive practices.

The ideal candidate will have the ability to work in a fast-paced environment and adapt to the needs of a diverse student population while providing in-person and online support to students, tutors, faculty, and staff. The ideal candidate will have experience working in a diverse and dynamic academic support role and/or have knowledge and understanding of the linkage between academic support and student success. Desirable skills include bilingual fluency in English and Spanish, strong written and verbal communication, and technical use of Microsoft 365, basic webpage management, and social media platforms.

The Position:
Are you interested in creating an exceptional educational environment for students who are part of a dynamic, inclusive community? If you see yourself as a professional who empowers students of diverse backgrounds to reach their potential through innovative, structural change, we invite you to apply for the Program Services Specialist position. At Gavilan College, we welcome your commitment to fostering a learning environment where resources are devoted to developing opportunities for students to break barriers and thrive as scholars and community members.

Under general supervision, to provide administrative, liaison and program support services for students in specialized College programs; to direct work of student workers (peer tutors); and to perform related duties as assigned.

Distinguishing Characteristics:

This classification performs administrative, technical and office support work in coordinating one or more of the College's student support services programs, working with a program manager. Responsibilities of this class include student and program advocacy, outreach and recruitment, and administrative functions such as budget projection and monitoring, maintaining and updating detailed records and financial accounts, and preparing periodic and special reports including those to the Chancellor's office. Assignments require incumbents to exercise judgment within established program and College guidelines. This class differs from Senior Program Services Specialist in that the latter independently provides such support for the most complex and critical programs.

Essential Duties: 

The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title.

• Serves as liaison with, and represents the college's program to, external agencies on matters related to program funding, inter-agency program cooperation, services to or needs of specific clients/students, mandates, referrals, and other cooperation and coordination;

• Serves as liaison and contact with college staff regarding student needs, assistance, status and progress, special accommodations, program capabilities and limitations, production of materials, and related program matters;

• Collects, compiles, summarizes and analyzes program, student and client statistics; inputs to computer and maintains data bases for data tracking, reporting, communication, and outreach;

• Prepares a variety of informational and required reports on program statistics, services, and activities;

• Prepares a variety of written materials including correspondence, reports, brochures, publications, and other materials, working in collaboration with college departments and programs;

• Determines eligibility of students for program services and benefits;
• Recruits students for program services and college attendance through program benefits;
• Provides program orientations for students, and explains policies, procedures and requirements to students and others;

• Makes presentations to various groups to promote program utilization and understanding of issues related to the program and the individuals it serves;

• Arranges or prepares and conducts special training for students/clients, college staff, and others;

• Coordinates special events related to the program such as conferences and workshops;
• Identifies, obtains and maintains special resources for students/clients served and staff;
• Attends, conducts and/or participates in a variety of committees and meetings;
• Provides a variety of responsible office support for the program

Minimum Qualifications Education and Experience: Any combination of training and experience
equivalent to: