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Lead Surgical Scheduler/Patient Liaison

Job Description


Position Details


Position Information


Recruitment/Posting Title Lead Surgical Scheduler/Patient Liaison
Job Category Staff & Executive - Administrative & Support
Department RWJ-Urology
Overview
New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.
Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.
Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.
Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary
Rutgers, The State University of New Jersey is seeking a Lead Surgical Scheduler/Patient Liaison for the Department of Surgery, Division of Urology within Robert Wood Johnson Medical School.
The primary purpose of the Lead Surgical Scheduler/Patient Liaison is to ensure that all office visits, surgeries in the OR, out-patient procedures are scheduled in an organized, efficient, and timely manner. In addition to scheduling, position is responsible for contacting insurance companies to obtain authorization prior to all procedures. Serves as a liaison between surgeons present during surgery, the hospital operating rooms, radiology, oncology, insurance companies, patients, and third party vendors whose equipment is required in the OR. Position requires interaction and competency in providing care to patients in all age categories.
Among the key duties of this position are the following:
  • Must be proficient in ICD-10. Main liaison to the OR staff to ensure that all instruments and appropriate staff/technicians are available in the OR.
  • Must be proficient in EPIC. All acquired information relevant to each surgeon’s surgical schedule must be accurate and entered in a timely manner.
  • Must organize and maintain the clinic and surgical schedules for physicians and physician assistants.
  • Pre-certifies all OR cases and out-patient procedures. Ensures that all pre-certifications and authorizations are documented in EMR and that all relevant information is entered that complies with the patient’s insurance. Must work collaboratively with nursing staff and physicians to ensure all diagnostic coding is properly recorded.
  • Maintains surgical procedure spreadsheet for payment reconciliation.
  • Uses professional and mature communication skills effectively with all members of the clinical staff and external customers.
  • Coordinates with physicians as needed to obtain clinical information.
  • Retrieves information from patients’ electronic medical records to complete requests.
Position Status Full Time
Hours Per Week
Daily Work Shift
Work Arrangement
FLSA Nonexempt
Grade 1850
Position Salary
Annual Minimum Salary 24.390
Annual Mid Range Salary 24.890
Annual Maximum Salary 25.640
Standard Hours 40.00
Union Description Teamsters, Local 97
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview .
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility PERS

Qualifications


Minimum Education and Experience
  • Four (4) years of progressively more responsible clerical experience including receptionist and scheduling duties, plus at least two (2) years of surgical scheduling.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Must be proficient in ICD-10 and CPT coding.
  • Must have knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
  • Must be detail oriented and possess excellent interpersonal communication and organizational skills.
  • Must be able to multi-task in a busy office environment.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment
  •  PHYSICAL DEMANDS; Standing, sitting, walking, talking, or hearing. No special vision requirements. Ability to lift or exert up to 25 lbs.  
  • WORK ENVIRONMENT: Busy office environment with moderate noise. 
Special Conditions

Posting Details


Posting Number 23ST1794
Posting Open Date
Special Instructions to Applicants
Regional Campus Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus Downtown New Brunswick
City New Brunswick
State NJ
Location Details

Pre-employment Screenings


All offers of employment are contingent upon successful completion of all pre-employment screenings.



Immunization Requirements


Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees , Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals , if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.



Affirmative Action/Equal Employment Opportunity Statement


It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement



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