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Administrative Support Associate
University of North Carolina in Chapel Hill, North Carolina
Date Posted 05/01/2021
Admin-Other Administrative Positions
Employment Type FullTime
Application Deadline Open until filled

Posting Information

Position Type Permanent Staff (SHRA)
Is this an internal only recruitment? No
Position Title Admin Support Associate - Advanced
Working Title Administrative Support Associate
Position Number 00005350
Vacancy ID P012696
Budgeted Hiring Range $36,850 - $40,944
Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Salary Grade Equivalent GN06
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule

Monday-Friday, 8:00am-5:00pm

Department Name and Number Diagnostic Sciences-433500
Date First Posted 04/30/2021
Closing Date 05/12/2021
Position Location Chapel Hill, NC
Position Posting Category Administrative/Clerical Support

Department Description

The mission of the Division of Diagnostic Sciences is to serve the people and dental profession of the State by providing a center for teaching, scholarly activity, and patient care concerning the diagnosis and management of disorders and abnormalities of the oral and maxillofacial region. To fulfill this mission, the Department provides instruction for dental auxiliary, predoctoral, and postdoctoral education students, as well as graduate students of other schools in the University. Faculty are committed to the advancement of teaching through the development of enhanced and innovative teaching methods. The research mission of the Department is grounded in the basic physical, chemical, biological, epidemiological, and clinical sciences. Department research is directed toward:

1. The creation of knowledge through biological and clinical investigations of the diseases of the oral and maxillofacial region, and
2. Laboratory and clinical testing of new diagnostic systems.

Members of the Department of Diagnostic Sciences provide patient care at the pre-doctoral, postdoctoral, and private practice levels in the areas of microbiology, oral and maxillofacial pathology, oral and maxillofacial radiology, orofacial pain and sleep medicine. The Department also provides continuing education to the dental profession in North Carolina and beyond for the purposes of improving diagnosis and management of diseases and abnormalities of the oral and maxillofacial region.

The UNC Oral and Maxillofacial Pathology Laboratory, functions as an independent private practice cost center within the Dental Faculty Practice providing diagnostic surgical pathology services to the Dentists and Physicians of the state of North Carolina, as well as a significant diaspora of clinicians throughout the mid-western and eastern United States. The service receives in excess of 8000 biopsy specimens a year and continues to increase yearly.

Equal Opportunity Employer

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Position Description

The primary purpose of this position is to support the Oral and Maxillofacial Pathology Section of the Division. This position supports 2 full-time oral and maxillofacial pathologists, a medical laboratory supervisor, a laboratory technician, a part-time laboratory technician, and an oral and maxillofacial pathology residency program. The person in this position is responsible for the entry of registration information for patients in the electronic patient record system (EPIC). Initial patient information is entered into EPIC by the laboratory staff when patient specimens are received. This initial entry is done through the BEAKER Module of EPIC. When daily specimen accessioning has been completed, the specimen submission forms are brought to the oral pathology office where the Administrative Support Associate completes the patient registration in EPIC by entering all required demographics and insurance information for the patient. Completed final pathology reports and charges for pathology services cannot be entered and billed until a complete record is entered and saved in EPIC.

The Administrative Support Associate is the communication center of the Oral and Maxillofacial Pathology Laboratory, and is the main contact point for contributing providers, outside laboratories and patient inquiries. The person in this position is responsible for providing information to or collecting necessary information from these different areas. Patients with questions and concerns are assisted by the Administrative Support Associate to the extent possible, and/or referred to the appropriate area for further assistance. Physicians are directed to the requested pathologist.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Essential Skills, Knowledge and Abilities

Applies knowledge of programs, policies and procedures to interpret and communicate information to meet specific needs of staff and clients. Demonstrates the ability to work with confidential and sensitive information.

Independently resolves and/or develops recommendations for unanticipated issues and problems. Problem resolution requires some interpretation of policy and procedures. Ability to serves as a resource for others in resolving unanticipated, non-standard issues and problems.

Applies substantive knowledge of program policies and procedures that affect operations. Applies program knowledge to client situations; applies knowledge of program content and services in the analysis of information and decision-making.

Preferred Qualifications

Knowledge of EPIC Electronic Health Record system.

Required Licenses/Certifications
Special Physical and Mental Requirements
Position/Schedule Requirements
Position Attributes
Stimulus/ARRA Funded No
Quick Link https://unc.peopleadmin.com/postings/191582

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

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